4 Tomatin Road, Hilton, Inverness, IV2 4UA

01463 224477

sales@highlandcateringservices.co.uk

Highland Catering Services Privacy Policy

Highland Catering Services take your right to your data seriously. We appreciate the information you share with us and never sell it to 3rd parties. Further information about what we do with your data, how we store this data and how you can request a copy of your personal data can be found below.

What data do we store?

We store only the information necessary to effectively manage your catering booking. This information may include the following:

  • The name of the event organiser
  • The venue of the event
  • The date of the event
  • The number of guests expected
  • The address of the event organiser for invoicing purposes
  • Dietary requirements of guests attending (please note we will never request the personal details of any guests attending your event)
  • The details of your catering package
  • Terms and Conditions that include a client signature

Where is this data stored?

We store all of our data on a cloud based Google Storage platform. Not only does this cloud based system allow us to be more reactive to our storage requirements for the business it also benefits from the security levels already provide by Google.

The Google cloud storage infrastructure is UK based and so falls within the current requirements of European legislation.

How is this data processed?

This data is processed primarily through the cloud based Google platform. We may also from time to time send marketing mailings to customers who have signed up to our Mailing list. This data is processed through Mailchimp and our security and privacy settings mean that any customer data held on Mailchimp is not accessible through Mailchimp’s marketing and research team.

How can I get a copy of my data?

We are happy to provide an electronic copy of all the data we store on you at any time. A request for this data must be made by email or in writing and addressed to:

The Lighthouse Café
4 Tomatin Road
Inverness
IV2 4UA

Any request for this data will be answered within 30 days.

What should I do if I believe you have breached your security?

If you suspect that we have allowed your data to reach an unauthorised person, we ask that you provide us with a statement of how you believe this happened and any evidence you have to help us establish any issues. We will investigate and take action as necessary to remedy any breach of security.

How long do you hold my data for?

We retain records in electronic format and hold this information for a period of 3 months after your event. After this point your data is archived in a secure folder accessible to only Highland Catering Services management. At the point that records are no longer required to be kept, they will be deleted.

Website Privacy

This is the Cookie Policy for Highland Catering Services, accessible from https://www.highlandcateringservices.co.uk/

What Are Cookies?

As is common practice with almost all professional websites this site uses cookies, which are tiny files that are downloaded to your computer, to improve your experience. This page describes what information they gather, how we use it and why we sometimes need to store these cookies. We will also share how you can prevent these cookies from being stored however this may downgrade or 'break' certain elements of the sites functionality.

For more general information on cookies see the Wikipedia article on HTTP Cookies.

How Do You Use Cookies?

We use cookies for a variety of reasons detailed below. Unfortunately, in most cases there are no industry standard options for disabling cookies without completely disabling the functionality and features they add to this site. It is recommended that you leave on all cookies if you are not sure whether you need them or not in case they are used to provide a service that you use.

How Do I Disable Cookies?

You can prevent the setting of cookies by adjusting the settings on your browser (see your browser Help for how to do this). Be aware that disabling cookies will affect the functionality of this and many other websites that you visit. Disabling cookies will usually result in also disabling certain functionality and features of this site. Therefore, it is recommended that you do not disable cookies.

What Cookies Have You Set?

Forms related cookies

When you submit data to through a form such as those found on contact pages or comment forms cookies may be set to remember your user details for future correspondence.

Third Party Cookies

In some special cases we also use cookies provided by trusted third parties. The following section details which third party cookies you might encounter through this site.

This site uses Google Analytics which is one of the most widespread and trusted analytics solution on the web for helping us to understand how you use the site and ways that we can improve your experience. These cookies may track things such as how long you spend on the site and the pages that you visit so we can continue to produce engaging content.

For more information on Google Analytics cookies, see the official Google Analytics page.

Can I Get More Information About This?

Hopefully that has clarified things for you and as was previously mentioned if there is something that you aren't sure whether you need or not it's usually safer to leave cookies enabled in case it does interact with one of the features you use on our site.

However, if you are still looking for more information then please contact us by email:

Sales@highlandcateringservices.co.uk

Changes to our policy

We reserve the right to make changes to our Privacy Policy and we will post those changes on this page.